Orders are shipped via UPS, DHL, FedEx, YunExpress or your local courier depending on your shipping address provided. Orders are processed and dispatched from our warehouse within 3 business days. In peak periods, please allow for up to 5 business days for dispatch.
All orders are shipped from US, Shanghai, or Singapore depending on the proximity of your shipping address and our availability. This allows us to get your items out to you faster.
|Country||Delivery Time (Business Days)|
|US||12 - 21|
|UK||12 - 21|
|Australia||12 - 21|
|Rest of the world||16- 30|
We are not responsible for items not received due to incorrect or incomplete shipping address provided. If your package gets lost in transit, we will do everything we can to assist you. However, we are not responsible for packages once proof of delivery is generated.
Once your order has been shipped, we will immediately send your Order Tracking Number (OTN). If you do not receive your Order Tracking Number (OTN) within 7 business days from the day you have completed your payment, please. If you have not received your PLEASE contact us at email@example.com and provide us with your information to make things go smooth as possible: Order number, Address, Name On The Order, Purchase Date, and anything else that would make it easier for us to find your order
Note: Due to the current COVID-19 pandemic, our couriers may experience delays in shipping and updating of information due to the restriction of shipping lines. Important medical supplies such as masks and medical equipment's are being prioritized for shipment during this period. Please allow additional 1-2 weeks for your order to be delivered after it has been processed. Please be assured that we will monitor all orders until it reaches you smoothly. We thank you for your understanding during this difficult time.